BookHook values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.
By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform and our services is also subject to our terms and conditions. In this privacy policy, the words "platform" refers to the SaaS platform and the website as a whole, "we", "us", "our" and "BookHook" refers to BookHook and "you" and "user" refers to you, the BookHook user.
This privacy policy may change from time to time. Your continued use of the platform and website after we make changes to this privacy policy is deemed acceptance of those changes, so please check this policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable federal and international laws and regulations and, specifically, with the General Data Protection Regulation (GDPR - European Regulations).
The personal data of users that are collected and processed through:
Will be under the responsibility and in charge of:
(Hereinafter referred to as "BookHook").
The information we collect from our users helps us to effectively deliver our services, solutions and platform and to continuously improve the user experience on the platform. These are the types of information we collect:
Information you provide to us. You provide information when you provide, search, read and view content on the website, register as a user, use the functionalities available on the platform, purchase a subscription and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:
BookHook will not collect any personally identifiable information about you unless you provide it.
Information Collected Automatically: By accessing and using the platform, you automatically provide us with the following information:
End Users: The end users will be those users or clients of our main users who will use the platform to schedule the services of our main users. To use the platform and make reservations through the platform, end users will provide the following information:
By providing your email address and phone number through the booking process of our platform, the end user authorizes us to use your email address and phone number to send you emails and notifications of confirmation, reminders and cancellations of reservations.
The end user data will be stored in the profile of each lead user on our servers and will be used and processed to provide our services and the functionalities of our platform properly. User data will be processed and stored in accordance with this privacy policy. End user data will be deleted from our servers once the primary user's account is removed and deleted.
Payment Information: Your payment data will be processed by the payment processors available on this website (Stripe), which will process and store your data securely and for the sole purpose of processing the purchase of products. BookHook reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing transactions within the website.
See Stripe’s privacy policy here:
GOOGLE Analytics. We use Google Analytics provided by Google, Inc. of the United States ("Google"). These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, usage and purchase history, media access control address (MAC address), unique mobile device identifiers, and other similar information through the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use GOOGLE Analytics data collection to improve the website and our service.
See Google's privacy policy here:
Social networks: On our platform you will find links and functions linked to different social networks or services, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our platform.
Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform or until the user maintains the account on the platform or decides to close it or until BookHook closes and deletes the user's account. BookHook may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, BookHook may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.
In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and our current services. We use personal information collected through our platform as described below:
By registering as a user, purchasing a subscription, using the features available on the platform, contacting us through the contact forms or our contact information, and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent at any time by sending us your request through the contact information or contact page.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Third-Party Service Providers. We use third party services to perform certain functions on our platform. Some of these functions and services are: Building and hosting the platform, processing payments (Stripe), providing services and functionalities in the cloud (Amazon Web Services), performing tracking and analytics functions on the platform (Google Analytics), sending emails, marketing services and search results.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Amazon Web Services (AWS): BookHook uses Amazon Web Services (AWS), to provide some functionalities of our platform and to store our information and data. Data shared, stored and processed through Amazon Web Services will be processed in accordance with the Amazon Web Services policy for the sole and exclusive purpose of providing our services and the functionality of our platform properly. Please refer to the Amazon Web Services (AWS) privacy policy:
Email marketing: We do not use the information provided by users to conduct marketing campaigns and send information about our products and services. Business Transfers. In the event BookHook creates, merges with, or is acquired by another entity, your information will likely be transferred. BookHook will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy. Protection of BookHook and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of BookHook, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Anonymous Information. BookHook uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website and platform. If transactions are processed on the website, transaction information is transmitted to and from the platform in encrypted form using industry-standard SSL connections to help protect such information from interception. We restrict authorized access to your personal information to those persons who have a legitimate need to know that information and to those persons you have authorized to have access to that information. BookHook follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once BookHook receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while BookHook strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:
Users or owners of the personal data they provide through the platform can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.
We comply with the requirements of the General Data Protection Regulation (GDPR - European Regulations), regarding the protection of children's personal information. We do not collect information from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will take immediate steps to delete that information.
Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information BookHook collects from you. If you disclose your information to others, whether other users or BookHook vendors, different rules may apply to their use or disclosure of the information you disclose to them. BookHook does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. BookHook is not responsible for the privacy or security practices of other Internet platform, including those linked to or from the BookHook platform. BookHook encourages you to ask questions before disclosing your personal information to others.
If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
https://bookhook.me/#contact
support@bookhook.me